Follow-up system
Follow-up that runs itself
- Appointment confirmations
- Reminders that cut no-shows
- Reviews and reactivation
Business Automation Agency · Los Angeles, CA
Always on.
Always working.
We answer your calls, book appointments, send reminders and get reviews automatically,
so you can focus on
Growing Your Business.
Automated receptionist24/7 lead follow-upAppointment bookingMissed-call text backReview requestsCustomer reactivationWebsite design
Automated receptionist24/7 lead follow-upAppointment bookingMissed-call text backReview requestsCustomer reactivationWebsite design
Your automated receptionist, on a real call
It answers instantly, asks the right questions, books the appointment, and texts the confirmation.
Live call · Fri 8:04 pm · after hours0:00
Thanks for calling Hometown Plumbing — what's going on?
Water heater's leaking everywhere. Can someone come tomorrow?
Yes. Is the water shut off, or do you need help with that now?
It's off. Tomorrow's fine.
First opening is 9:00 am. Name and address and you're booked.
Booked · Sat 9:00 am · confirmation texted · you're notified
Reminder · Mon 9:00 am · day before0:00
Hi Dana — reminder: Tue 2:00 pm with Dr. Lee. Reply C to confirm or R to reschedule.
R
No problem. Wed 10:30 am or Thu 2:00 pm are open — which works?
Thu 2
You're set for Thu 2:00 pm. See you then.
Rebooked · slot refilled · calendar updated · you set the hours, the system fills them
Sample conversations.
Where you're losing money
78% go with the first business
that responds.
52% of inquiries come in after hours
After hours
Customer calls at 8 pm on a Friday.The fix:Every call and text answered in seconds, 24/7.
44% of callers never reach a person
Mid-job
On a ladder or in a session – the phone rings.The fix:An automated receptionist answers, books appointments, and texts you the details.
38% fewer no-shows with a text reminder
No-shows
They booked. They forgot.The fix:Automated text confirmations and reminders, sent for you.
“When I’m on a job, I can’t always get to the phone. Means & Co. set up 24/7 call answering, automatic appointment confirmations & review requests. It paid for the monthly retainer in the first week. Next, we’re reaching out to my past customers.”
A front desk that never sleeps
Everything a good front desk does,
on every call, at every hour.
Just you
✕
Availability27%of the week, and only when you're free.
✕
Response time37%of businesses reply within an hour. The rest, later or never.
✕
After hours52%of inquiries land on voicemail.
✕
Follow-up44%quit after one attempt.
With Means & Co.
You + automation
✓
Availability100%Nights, weekends, mid-job.
✓
Response time100%answered within seconds. Every call, every text.
✓
After hours0%go to voicemail. Urgent ones flagged to you.
✓
Follow-up5+follow-ups, every time, until they reply.
27%of the week the phone is covered
100%of the week the phone is covered
What we set up
Start with the phone. Add the rest when it earns its keep.
Automated receptionist
Answers the phone, books the job
- Answers calls and texts 24/7
- Books straight into your calendar
- Hands urgent calls to you
Add-on
Website design
- Have a site? We connect the systems to it
- Don't? We build one that books
- Google Business Profile and local SEO, so you show up in search
- Free preview before you commit
What does a missed call cost?
Slipping away, roughly
$3,440/ month
about $41,280 a year
Book a free setup call
Your numbers, your estimate. Not a guarantee.
How it works
Discover
A short call about where calls and appointments slip.
Build
We set it up. You review the first real calls; we tune until it sounds like you.
Launch
It goes live. We add the rest when it earns its keep.
Straight answers
Do I keep my number?
Yes. Calls you can't take go to the assistant; the rest you take as usual.
New equipment or staff?
No. It runs alongside the phone and calendar you already use.
What does it cost?
Depends on volume and what you want set up. Exact price on the first call, with what it takes to pay for itself.
Will callers know it's an assistant?
Yes — it says so. Anything that needs you comes straight to you.
Your phone rings tonight. Will anyone answer?
Every call answered. Every job booked. Every quote followed up. No new hires.
Robert Youngs, founderLos Angeles small business owner. You talk to the person doing the work.
- Call or text
- (323) 760-7728
- [email protected]